Bristol City Council’s Better Lives Programme is working to improve the effectiveness of Care Direct which is the front door into Adult Social Care and Safeguarding.
Demand is rising and the Care Direct team is under increasing pressure to answer and respond to high volumes of calls and emails. Care Direct need to be operating as efficiently and effectively as possible to continue to meet the needs of Bristol’s citizens and to keep people safe.
Please see the attached communication from Bristol City Council Adults Care and Support Service outlining the changes to their referral process, both for Adult Care and Safeguarding referrals. This will take effect from the 1st April 2018.